Indecision or Indifference, Both Impact Your Organization
In recent months I’ve worked with more than a dozen [...]
50 Shades of EMS Leadership
What 50 Shades of Grey can teach us about being a better [...]
Two ears…one mouth…under-utilized design!
In today’s overcrowded, always on, hyper-cluttered and very public world, [...]
What Do You Want Me to Do About It?
If you have spent any time around kids, either as [...]
Leadership…Would you work for you?
It is amazing to me that many of the business [...]
Customer Service is Part of Your Mission
EMS, the Fire Service, 911 communications centers, what do each [...]
Blinders are for racehorses.
I’ve found over the years that a lot of EMS [...]
Does Your EMS Organization Have the Low-Price Mentality?
Does your EMS organization have the low-price mentality purchasing low-priced [...]