We partner with EMS and other healthcare agencies to help them build better systems and a stronger reputation.
A good system is about more than delivering great patient care. It means having the resources, plans and infrastructure in place today to meet the demands of tomorrow. And it means fostering an effective reputation that helps you unlock the funding and community support you need to create a better system.
We believe that what you do as an organization and how you talk about it must work together. There is no one-size-fits-all solution. We’ve helped hundreds of organizations across the country find the sustainable, local solution that works best for them.
Our Latest Insights
Putting “PR” in Preparedness for EMS Agencies
Preparedness is at the core of every EMS agency’s mission. We check our gear before every shift. We train for the high acuity calls we rarely see. We learn the streets in our district so we can respond quickly when the tones drop. Yet too often, agencies find [...]
State of the Industry: A 46-year perspective
I was asked recently, “what’s different about EMS today from when you started?” That got me thinking and while much has happened in the clinical treatment of patients, most for the better, it is simply amazing to me that many of the operational, business and leadership challenges that EMS faced [...]
Indecision or Indifference, Both Impact Your Organization
In recent months I’ve worked with more than a dozen clients in five different states and I’ve found that two different leadership issues are damaging many of them. In five of the agencies, leadership indecision is killing morale, stopping staff participation and has virtually halted all of the organization’s forward progress. Leaders [...]