Customer Service is Part of Your Mission
EMS, the Fire Service, 911 communications centers, what do each [...]
Got Plans?
As an industry we spend a lot of time on [...]
ACHIEVE Leadership (part 8): Expect Excellence
If I asked you about your organization would you puff [...]
ACHIEVE Leadership (part 7): Visualize your objectives.
“You’ve got to be very careful if you don’t know [...]
ACHIEVE Leadership (part 6): Encourage & develop yourself and your team.
Congratulations, you’ve been promoted to supervisor or beyond. You have [...]
ACHIEVE Leadership (part 5) Inform & involve your staff.
When you hired the people you work with, was ‘act [...]
ACHIEVE Leadership (part 4): Handle each employee & problem individually.
Do you consider yourself an individual worthy of attention and [...]
ACHIEVE Leadership (part 3): Critique Never Criticize
Former American Idol judge Simon Cowell is known for his [...]
ACHIEVE Leadership (part 2): Accept responsibility for your actions & decisions.
Accepting responsibility for actions and decisions is a very difficult [...]
ACHIEVE Leadership (part 1): Seven steps to building a lasting career.
Leadership is something that I believe is not taught…management is [...]