Paid vs. Volunteer, a Look at Staffing Issues
“We need to recruit more volunteers”. “We need to increase [...]
ACHIEVE Leadership (part 8): Expect Excellence
If I asked you about your organization would you puff [...]
ACHIEVE Leadership (part 7): Visualize your objectives.
“You’ve got to be very careful if you don’t know [...]
Integrating Paid and Volunteer Staff: Making the Marriage Work
Many organizations try to “fix” their staffing problems by integrating [...]
It ALWAYS boils down to communication.
I was recently involved in a couple of business conferences [...]
Customer Service is Part of Your Mission
EMS, the Fire Service, 911 communications centers, what do each [...]