ATTENTION: Conference coordinators…
Looking for some fresh topics for your programs?
Book a speaker that will actually captivate your audience, provide them information in an entertaining way, that will leave them with creative learn-today, use-tomorrow ideas.
Having spoken to groups all over the country, we guarantee that our workshops and seminars are engaging, interactive and fun.
BUT, we’re only available for a limited number of live speaking events each year. Most topics are available as breakout or keynote sessions.
Contact us now to discuss your speaker needs!
SEMINAR & SPEAKING TOPICS:
Taking the Helm: The ACHIEVE Leadership Program ©
People don’t leave organizations, they leave managers. We’ve all worked for some great leaders and at least one real jerk. What type of leader are you? Would you work for you? Do you know how to use the ‘30 Second Hero’ process to become a more effective leader?
Participants will take a snapshot assessment of their individual leadership style(s) and will learn their current strengths and weaknesses as a leader and how to use different leadership styles to manage projects and delegate responsibility & authority. Everyone will take away tips and techniques that will help them be the type of leader that people WANT to follow.
NOTE: This program can be conducted as 90 minute break out session and it also available in an expanded, multi-part, in-depth Leadership Development Program suitable as a pre-conference full day and even a full weekend program with additional leadership topics included. Contact our office for details.
Effective use of Social Media and Websites in Progressive Emergency Service Agencies
Are you on Facebook, YouTube, Twitter? Have you thought about using social media effectively to promote community awareness, emergency notification, develop a loyal supporter base at budget time? Social media is not just for apparatus pictures and annual awards dinner photos…learn WHY you should turn your social media sites into a powerful community awareness tool and HOW you can do it in 40 minutes a week or less.
Integrating Paid and Volunteer Personnel: Making the Marriage Work
‘Combination’ departments are becoming more the rule than the exception. If your organization has an ‘us’ versus ‘them’ morale problem, then we can help bring the two different mindsets together to understand and focus on a common goal. You’ll learn how to refocus on your clients and community instead of each other and how to tighten up your policies while enhancing teamwork. Even if you’re living with an integration gone horribly wrong, we’ll teach you The 10 Commandments of a Successful Integration and how to get back on the right track.
Survival Marketing: 52 Proven Ways to Market your EMS Service or Fire Department and get the recognition you deserve.
90% of all fire departments and emergency medical service agencies do a horrible job of marketing and promoting themselves.
Marketing is not just for other types of businesses…marketing your emergency service agency (and then running it well) is now, more than ever, critical to your survival. Learn at least 52 ways to effectively market your agency. Learn the difference between marketing and public relations. Participants will develop a basic outline of an agency specific marketing plan including objective, target, message, media, budget and resources.
How to Educate Town and Governmental Officials for fun and profit!
Giving them what they need so you get what you want.
So how are relations with your local governmental leaders? Are you able to get the support, funding, contract terms, staffing and equipment that you need? In this session you’ll learn how to effectively communicate the full range of services that you provide, the true value of the staff, the truth about your reimbursement realities and how to repair even badly damaged relationships to improve service to the community.
Wanted: Public Information Officer (PIO)
Learn how to be a dynamic spokesperson for your department and cultivate positive media contacts. This fun filled program includes principles of getting PR, cultivating media relations, drafting a media release, overview of types of media and how to meet the different needs of each to get either ink or air. We will also discuss why developing positive media relations in advance can be invaluable during times of crisis.
Note: This program is available as a half-day, pre-conference program. The longer format allows us to include a video-taped ‘mock’ press conference so that participants can work on their press conference skills.
Public Perception: You’re only as good as THEY think you are.
Cultivating a positive community image with all 8 client groups.
Every time you meet with the public, a client or patient, that interaction is a reflection of your organization. It’s an opportunity to enhance (or damage) your company’s image and potentially boost (or damage) your bottom line. If you don’t control your image, others will, and the reality is that regardless of how hard you work at it…you’re only as good as they think you are. Learn the 8 client groups EVERY emergency service agency serves, the important differences between customers and clients. Learn strategies and techniques that will strengthen the relationships you have inside and outside your agency and develop a more positive image within your community.
Do you know what business you’re REALLY in? HINT: It’s got nothing to do with medicine.
5 critical questions EVERY business leader should ask.
If you’re not constantly trying to improve, your competitors are planning how to eat you alive. There are five critical questions that we challenge every agency leader to ask themselves, their leadership team and their staff. The answers will reveal disconnects between the groups and lead to breakthroughs that will improve your agency.
Time Control … How to be in emergency service and still have a life.
Time management is for wimps!
Do you constantly find that you have too much to do and not enough time to get it done? Are you are constantly being interrupted for relatively minor things? Is the idea of a vacation without calling the office foreign to you? Do you know why having a chair next to your desk is hazardous to your health? Answered yes to any…you NEED this program.
Don’t manage your time…CONTROL it. Learn how to get twice the work done in half the time, take back your life and enjoy time freedom too!
Proactive QA can help you stop leaving money in the street.
The benefits of QA in documenting revenue, recovery and budget setting.
Quality documentation is the first step in confirming transport data that will be used for the generation of revenue, the ability to defend payment validity in a governmental audit process and as a tool for pro-active budgeting of your agency and requesting subsidies from the municipalities you serve. In fact, the QA process can improve training, enhance clinical outcomes, reduce liability and help you successfully survive in the world of insurance and governmental health care regulations which can mean the difference between keeping the revenue you’ve been paid or being forced to pay back thousands of dollars plus interest, fines and potential criminal proceedings.
Learning objectives:
- 7 critical things every EMS manager must know about how QA relates to revenue
- Why you need to improve documentation and revenue before asking for money from your City or Town
- Understanding your payer mix and it’s relationship to budgeting
- Pro-active QA and surviving a governmental audit
