If I asked you about your agency would you puff up with pride and say that you provide great service to your community or would you look down at your shoes and try to pretend you’re not affiliated with the organization?
We all strive to be the best we can be…but often it’s by accident. None of us hang banners in the day room reminding everyone
“Be the most mediocre you can be!” or “Try and do something decent today!” We encourage each other to be the best but rarely is that goal internalized as the mantra for the agency or transformed into an agency’s culture. The organizations out there that truly EXPECT Excellence are few and far between.
The starting point of excellence is our individual actions in the back of the ambulances, on the end of the 911 phone calls, handling a complaint from patient, facility or co-worker. As a leader, all eyes are on us. Effective leadership is NOT ‘do as I say…not as I do’.
As we speak about organizational excellence…do WE walk the walk? Do we treat others with respect, go the extra mile, are we the example of excellent that we want copied and internalized throughout the organization? Read More→





